FAQ

Can I use styling tools on my UCHE HAIR ?

Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating

Can I wash my UCHE HAIR

Absolutely, try staying away from shampoos with sulphate in them and use hydrating conditioners! Leave-in conditioners and heat protectants will prolong your UCHE HAIR life span.

Can my UCHE HAIR be dyed?

Our extensions are 100% human hair that has gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your UCHE HAIR and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents.
We do not recommend dying our Balayage or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.
Please keep in mind, that if chosen to dye your UCHE HAIR, it is up to the customers discretion and done at your own risk.

How do I know which color to choose?

If you are unsure on which color will match you, feel free to send us an email to shopuche@aol.com of your hair taken outside in natural light and we would love to color match you

How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.

How long do UCHE Hair extensions typically last?

The lifespan of BELLAMIS is anywhere from 12 to 16 months, depending on their usage and how they are cared for and maintained.

How long does my hair have to be to wear UCHE HAIR

We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out.

How long does shipping take?

Canada: 3 to 6 working days

USA: 2 to 3 working days

International: 7 to 10 working days (may be longer for slow-to-ship countries)

 

How often do I wash my UCHE HAIR?

ONLY wash your Hair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don’t receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.

My color is on back order, can I still purchase it?

Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock; we will send you your UCHE HAIR right away!

My payment won’t go through?

Try using a different browser; this tends to be the solution. If you are still experiencing issues, feel free to contact us at shopuche@aol.com or call 3106731330.

My UCHE HAIR is shedding, what do I do?

Some shedding is normal within the first couple wears, just like your own hair! But if you feel your UCHE HAIR are shedding excessively, please feel free to contact us.

My UCHE HAIR isn’t the right color and I haven’t opened the main part of the package, how do I return/exchange?

If you would like to send them back for an exchange only all (HAIR ARE FINAL SALE FOR HYGIENE PROPOSES) you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your Hair back for full details & address information.

Please write on the outside of the package with a marker “RETURN – NO DUTIES” so they don’t get held up in customs. Please also include your order number inside the package. Please do not use UPS as they can charge very high rates on this side of the border. Feel free to use USPS regular shipping. We recommend sending it back with a tracking number as we cannot be held liable for lost or unknown whereabouts of returns or exchanges.

What does it mean when an item is on Back-Order?

Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

  • The backordered items in any order will automatically ship out as soon as we receive the items.
  • You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped.
  • You will not need to contact customer support, or do anything to follow up on the back ordered item We will take care of it for you from here on out!
  • We will do our best to estimate when back ordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased back ordered items.
What is the difference between the wrap & clip ponytails?

Our wrap ponytail is a more natural way to get great length and volume! You would simply put your natural hair into a ponytail, and then place the bobby pin anchor into the top of the ponytail. Then, you would wrap the single strand of hair around until it Velcro’s together! Some people also like to use bobby pins to make it more secure.

Our clip ponytail is the better option for higher ponies. You would put your natural hair into a ponytail, and then tie it again with the hair tie attached to the clip.

What is the double drawn range?

Our double drawn range means thick and voluptuous hair from top to bottom. This is in contrast to the natural ends like our own hair has, which may be thinner towards the bottom.

Where do you ship from?

Our shipping facility is currently located in Los Angeles, California USA.